Applying license

I bought a new computer and could not find my original license so I bought another one. Then I went into “Manage License” and copied and pasted my new retail license into the field and clicked on “Submit”.
When I open SGP it still reads that I have a trial license that will expire in 29 days.
What step am I missing?
Duncan Hanfford

Please email us at and we can get you straightened out.

Thank you,