Cannot Connect QSI583wsg new Laptop

Sequence Generator Equipment Compatibility
1

I recently invested in a new laptop and have been in the process of installing drivers, reinstalling software and getting things up and running. However, for the life of me I cannot get the QSI to connect in SGPro and I keep getting the following error message in archaic Klingon:

“Error getting properties dialogue. Retrieving the COM class factory for component with CLSID {F70542D4-CF0B-4F02-BF49-31E8A49665C7} failed due to the following error: 80040154 Class not registered (Exception fromHRESULT:0x80040154(REGDB_E_CLASSNOTREG))”

Any thoughts please?

Please note that all connections and drivers seem to be working because all the gear connects no worries in SkyX and all things still work from the old laptop.

2

That looks like the driver is not compatible with the bitness of SGP that you’re running. If you’re running the 64bit version then you’ll need to remove that and install the 32bit version or reach out the the MFG about creating a 64bit version of their driver.

Jared