Check for updates constantly says can't connect to server

Sequence Generator
#1

Hi all - just a quick query - when I run SGP and select check for updates it constantly says can’t connect to server.

I run the latest version of Avast Premium Security - and I can see nothing there to say your software is raising any concerns - can you suggest next steps please?

Thanks, Matthew

#2

Quick update - after updating my licence renew details the updates now said they were working - so maybe it was an incorrect error message - a subscription expired reported incorrectly as a generic server isn’t reachable message. Might I suggest you review and if that is the case improve the diagnostics of the error messaging!

Thanks, Matt

#3

What version of SGP were you running?

And yes, we’ll look into that messaging.

Thanks,
Jared