We’re experiencing a strange problem with our remote imaging software.
Basically, the camera’s TEC Control Docking Module keeps disappearing off the screen after a short time! I tried to reinstate it but it made matters much worse affecting and removing several of the other docking modules. When I was able to reinstate those, the module displays were cut off at the edges so it was difficult or impossible to access their features. Even worse, the main image display also disappeared, although the pre-set sequence did run successfully. I ‘Reset Module Layout’ but it didn’t bring back the TEC module.
Rebooting the PC (running Windows 10) didn’t fix the problem but a second reboot did. I recently updated SGP to v18.104.22.1686 but the problem still exists. Rather than trying to reinstate the missing TEC module I found that exiting and restarting SGP fixes the problem temporarily so at least the camera’s cooling can be controlled that way. Unfortunately though, this problem seems to be triggering the PC to shut down during a sequencing run.
SGP had been completely stable up to this point so I’m wondering if a Windows 10 update has created the problem.
If anyone has any ideas about this I’d like to hear from you!