There are several options that use the plate solver. Providing logs that show opening the sequence in question will be the fastest way to an answer. Submitting logs is easy and can be just a few button clicks from within SGPro.
Open SGPro
Open the sequence you are attempting to use (it may already be open)
Submit the logs.
There is no need to be aggressive or combative… we’ll help out either way, but it will be easier with civil discourse.