Confusion over which machines are registered

Sequence Generator SGPro Support
1

Hi there,

I have just discovered that only 1 of 3 Activations is showing up in my Account page.
This is a laptop, which is the backup computer for my observatory.

I also have SGP running on two desktops, one in my Observatory and one in my home office desktop.

Both desktop machines do not show up on my Account page. Moreover, I see that the SGP version on the desktop I am writing this on (Home Office) is running V 4.2.0.1136.

My observatory is several hours drive away, so I can’t get the version from that.

Also, while my Accounts page shows only 1 activation, the License Information window, under the Help pulldown menu in SGP itself says "3 machines registered (0 remaining))

Any advice welcomed on how to sort this out…

Jeff

Useful Info

OS: Microsoft Windows 10 Pro
Ver: 4.2.0.1136 (32-bit)
.NET: 4.8
ASCOM: 6.6.1.3673

2

Hi there,

For licensing issues, we request that you email support@mainsequencesoftware.com so that we can more easily exchange details that may be considered private.

3

Thank you, I will do as you suggest.
Best
Jeff B