I can't access the program, it's not responding

[ivan]

Hello

I write because I can not access the SGP software, I have restarted my computer several times and does not respond, I fear when downloading it again lose my profile, please help me solve the problem, I have the pro version 64 bit.

Thank you

[Dr_Ju_Ju]

What do you mean “can’t access the program” ?? does it run, does it run then stop ?? what does the logfile in C:\Users\YOUR.USER\AppData\Local\SequenceGenerator say ??

[Ken]

Hi there,

Profiles and sequences are not related to installing and uninstalling. Feel free to re-install without fear of losing profiles or sequences.

If you’d like to provide a log to show what is happening, we’ll be able to provide additional assistance. Further guidance is here:

How to Submit Logs in SGPro

Hi folks, Please help us keep support requests organized so we don’t drop them. Support requests go in here: #sequence-generator:sgpro-support Please try to create them in there. We will try to help move them in there also. We spend a lot of time asking for more data. If you create a topic in here, we provide a template to help guide the support request. There is a new option in the Help menu. The “Report a Problem” item will open up a new ticket for you, provide required information and …