How to Submit Logs in SGPro

Hi folks,

Please help us keep support requests organized so we don’t drop them.

  • Support requests go in here: #sequence-generator:sgpro-support Please try to create them in there. We will try to help move them in there also.
  • We spend a lot of time asking for more data. If you create a topic in here, we provide a template to help guide the support request.

There is a new option in the Help menu. The “Report a Problem” item will open up a new ticket for you, provide required information and a template. It is here:

image

Then following the numbered steps in the image below…

  1. Type the subject of a new issue OR if you are trying to add to an existing issue, use the dropdown menu to find the topic to which you’d like to append.
  2. Type out the details of issue you have observed.
  3. Click one or more logs that show the issue (note the column with the date and time).
  4. Choose an approximate time of the issue (or the first occurrence). It doesn’t need to be exact.
  5. Click Submit

At this point, SGPro will offer to show you the new topic or message in the forum.

Notes

1 Like
Autofocus fails -- too many range shifts
Mount fails to center during plate solve
Maybe a Silly Question?
Bug with Canon DSLR
Scheduled start/end says 'yesterday' instead of 'today'
Problem Focuser
Probably a bug? Park not supported with rotate through events
Temperature compensation stopped working
Pegasus Flat Master
My camera is qhy16200, I can't download photos after changing the target
Plate Solve Aborts After "Solve and Sync"
PHD2 Won't start guiding when already open
Long time taken after slew to the target, and before plate solving
Platesolving and centering working but now can't slew
PlateSolve2 Message
Plate solving for an hour? WTF
Nightcrawler rotator not finding target
Return Features from 2019 versions
Sesto Senso 2 focuser does not show position i SGP and can not be moved
Camera Gain in a Sequence
Auto focus failed
Autofocus issue - Go to 0 position
SGP & Losmandy G11 Maridian Flip Fail
SGP will not open at all
Losmandy G11 Meridian flip not working
SGP 3.1.0.403 auto focus runs before plate solve
Sesto senso focuser
Problem with Auto Meridian Flip with EQ6Rpro
Plate solve 2
SGP 3.1.0.403 auto focus runs before plate solve
Error connecting to SBIG SFT8300C
QHY 174 Camera Newbe
Problem Using SGP 3.1.0.410 with APPM (Astro-Physics)
Sequence Data / File Naming Focus position is -500
No image downloaded
SGP Disappeared during running seq
Error Msg - Negative Index
SGP aborts sequence
Unable To Connect my Nikon D850 to SGP 3.1.0.426
Altair Hyprcam 183c won't save to disk
Autofocus kicks in for the same filter in a sequence
Moravian 16200 does not cool down 3.1.0.428
Multiple Issues with 3.1 Version
Temperature sensor for auto focus
Lost files/subs
Guide Star Lost, but SGP but SGP did not end the sequence automatically
Autofocus issue - Go to 0 position
Import Data from Telescopius
Calibration Frame Sequence runs out of order
Uninstall sgpro and reinstall
Capturing flats issue
SGP, SkyX, and NexDome Integration
After meridian flip
Frame not downloading until sequence loaded in background
Ascom alpaca switch
SGP stops tracking, slews chaotically to an other region, other problems
SGP will crash when use with Canon EOS
Integration does not start
Sequence does not move beyond the first filter
Pegasus Astro Ultimate Powerbox V2
PHD2 not guiding after First image
SQ Pro freezing
Resuming the autoguider + +
Sequence freezing and auto focus
Plate solving annimage works but centering fails?
Plate solve2 not connecting in SGP
Celestron Focus Motor disconnect
Failed meridian flip with APCC and SGP and AP900 mount
Frame and Focus error on download
QHY 268M offset per event
Center here function
Beta release probs
SGP-Hangs During Mount Calibration sequence step
SGP 4.1.0.761 - Pegasus UPBv2 Switches issue
Major issues with 4.1.0.744 & .750 betas
SGP stops with Nikon D5500 dslr!
SGP 4.1.0.761 - Pegasus UPBv2 Switches issue
ASI/ASCOM Connection Issue
776 Bug: Delay on sequence options
QHYCCD Filter Wheel
Alnitak Flipflat - using across multiple sequences
STT8300 Self Guiding Filter Wheel+SGP+PHD
Frames and focus keeps cycling
Problem generating flats when event not completed
Problem auto center after meridian flip
SGP 4.1.0.793 Failed to end sequence on time
Problem witn “Target Settings”
Can't start sequence - Plate Solver required
Sequence Aborted Meridian Flip Failed
SBIG CFW8 doesn't report current filter
Camera cooling on re-connect
Falcon Rotator issue
Meridian Flip issue with EQMOD - ASCOM Error
Issues with new SGP 4.1.0.803
Red X in information area
Tracking on Sequence start
Lesvedome Switches Problem
SGP disconnects from Canon 6D when starting sequence
Sequence-associated working images not displaying
PHD2 timing out when using Nikon D5500
SGP not reading pressure, dew point and humidity
EAF & FSQ106 autofocus problems with SGP
Auto-focus starts before mount finishes slewing to target
Capture calibration frames if sequence fails isn't working
Slew to Object Failed
Error detail: El servidor RPC no esta disponible, excepción de HRESULT: 0x800706BA
Losing Sequence Progress
Celestron Focuser no longer working
? Target Altitude Lock Not Working in 3.1.0.435?
Run auto focus causes Object reference not set to an instance of an object
SGP .446 plate solve download failure +