MY QHYCFW3 EFW is not working. One option for the driver will not connect; the other says connected but the filters do not move at the wheel.
How do I upload the log file and some screenshots?
Peter
Ken
May 7, 2022, 5:40pm
2
As always… guidance for submitting logs is here:
Hi folks,
Please help us keep support requests organized so we don’t drop them.
Support requests go in here: #sequence-generator:sgpro-support Please try to create them in there. We will try to help move them in there also.
We spend a lot of time asking for more data. If you create a topic in here, we provide a template to help guide the support request.
There is a new option in the Help menu. The “Report a Problem” item will open up a new ticket for you, provide required information and …
I used the help button to submit a request and the log.
Peter
I had an issue recently where my QHY FW driver was only recognizing 5 filter slots on my 7 slot filter wheel. I just installed the latest driver again and problem solved.