Unfortunately, there are too many variables to speculate on an issue like this and we’d need logs to assist further. The most recent version of SGPro 3 is SGPro 3.2 and it contains tooling to help send logs. This is a no cost upgrade. To get it, you’ll need to claim your SGPro 3 license on the new website. We sent out an email win 2020 with instructions on how to do so, but it can be re-sent if necessary. After you have SGPro 3.2 installed, attempt to reproduce the issue and then send logs as described here:
Notes:
- Please ensure that the ASCOM platform is up to date with the most recent version
- Ensure that all your camera drivers (both ASCOM and native) are up to date
- If you need assistance getting your SGPro 3 license, please email support@mainsequencesoftware.com