Install Failure

Sequence Generator
1

Downloaded SGP 2.6 tonight. When I install, it says, “Trial Expired”. How is that possible when the Web site says there is a “Free 45 day trial”? Uninstalled; downloaded again; attempted reinstall – same result.

When I click “Dismiss”, I see a red warning “This feature is available only in the Pro version!” I thought that is what I had attempted to download.

Is SGP available for free 45 day trial or isn’t it? If it is, then how do I get access to it?

Thanks in advance to anyone who can assist with this problem. So far, my experience is not encouraging.
MB

2

This generally happens when SGP can’t access our licensing server to start a trial.

  • Open SGP
  • Go to Help>>License Information
  • Click “Refresh Licenses”

That should get a trial started.

Thanks,
Jared