Loss of Connection to Xagyl Filterwheel

Description

I’m using the Xagyl FW5125V4 filterwheel with SGP. I’m having trouble connecting and when it does connect, the connection drops after a few seconds.

I’ve updated the latest versions of the firmware, drivers, SGP. Xagyl filterwheel tster tool works OK.

I’ve successfully used the filterwheel in the past.

Aprox time of issue: 14:10 UT

Link to Logs

Useful Info

OS: Microsoft Windows 7 Professional
Ver: 3.1.0.457
.NET: 4.8

This log contains more into…but also looks like the ASCOM driver cannot find the filter wheel so either wrong COM port or the filter wheel is not physically connected:

[04/14/20 15:06:22.759][DEBUG][Main Thread][NONE] Failed to connect to filter wheel. : CheckDotNetExceptions USB.FilterWheel.ASCOM.Driver ConnectedSet System.Exception: No Filter Wheel Detected on COM7.

Thanks,
Jared

Hi. Thanks for the the reply. As I’m on Windows 7, I’ll upgrade to Windows 10 to see if that solves the problem.

Cheers.