We had the first clear night in weeks here in the UK, and according to tradition, it all went wrong big style with my observatory PC going bang (literally) when I plugged in my USB hub (which started smoking). I now have a nice laptop with no functioning USB ports!!
Anyway - I immediately went to Plan B, because luckily I have an old spare laptop which Iād rebuilt for exactly this eventuality. It had SGP 2.2 on it (I think) so I installed SGP 2.4 on it, registered it and away I went.
Unfortunately, I had to shut it down to allow some anti virus updates to install, and when I went back into SGP, it forced me to re-license the PC.
Iāve tried all sorts of things - but every time I fire up SGP, it forces re-registration. I had renamed the spare PC as āSpareā but it kept re-licensing it as its old name, so Iāve now renamed the PC back to match the computer name on SGPās license management webpageā¦but it still makes me re-register every time I fire up SGP.
Iāve done a complete uninstall / re-install - this made no difference and Iāve disconnected from the internet as suggested in another thread - this allows me to run a register SGPro without prompting for license detailsā¦but the moment I connect to the internet and try to open SGP, it prompts again.
Iāve tried deleting the PC from the Manage License webpage, and re-registering - it updates the webpage correctly, but then prompts for the license next time around.
The original name of the PC was āW7_32_PROā but I changed it to something like āSpare Laptopā. When it was called Spare Laptop, I re-registed it - and it came up on your system as W7_32_PRO.
Iāve renamed the PC back to W7_32_PRO by copy and pasting the name back off your system - no change!
The laptop is connected to a 20mb/s fibre internet via a Gb LAN and thatās working fine.
Iāve generated four logs, which Iāve saved to Dropbox:
dismissing license request . txt is the log that I whenever I start SGP while the PC is connected to the internet and click Dismiss on the registration screen.
after license application success.txt is the log of the instance where I register my details - (if I delete W7_32_PRO off your system - this repopulates your system with W7_32_PRO.)
no internet dismissing license requestion - lite.txt is the log that I get if I try to restart SGP after I initially hit Dismiss (ie I have SGP Lite on my system). This is with no internet connected.
successful restart after license application success - no internet on restart.txt is what I get if I successful register SGP while on the internet, remove the internet and then restart SGP.
Iāve uninstalled SGPro, deleted W7_32_PRO from the SGP system, renamed the PC to something completely new, restarted the PC, run CCLeaner and a registry cleaner, re-downloaded and re-installed SGPro, re-entered my license detailsā¦and W7_32_PRO has reappeared on the SGP license systemā¦and I still have to re-enter my license details when I want to restart SGP while connected to the internet.
Thanks for the logs. Unfortunately they donāt point to any specific cause. I will need to send you a special version that has more verbose logging. Will try to get to that in the next couple days.
The naming in our license management system and the naming of the actual device donāt always match up if youāve changed the name of the PC (as youāre seeing).
Iāll manually clean up your licenses and machines this evening and see if that takes care of things.