Registration - License not found

jmacon · January 30, 2018, 6:31pm

I can’t register my newly purchased version 3.0 upgrade on my new observatory pc.
Tells me: License not found
I am giving it the correct email address, and password. And the license manager only shows 2 current registrations.

Jared · January 30, 2018, 6:35pm

Hm, not sure. License looks valid. I’m going to reset your account password and login and see what’s going on.

Thanks,
Jared

Jared · January 30, 2018, 6:38pm

Well I’m still not sure. License added successfully. So you should be good to go (you’ll just need to reset your password again)

Thanks,
Jared

jmacon · January 30, 2018, 6:45pm

That worked. Thanks.

magnetar · June 12, 2020, 12:27am

yea, I’m having the same issue. Had to restore my system. I am giving the correct email and password. and shows them.
Kip