"Report an Issue" bug

Hi Ken,

I have tried from time to time to report an issue using the “Report an Issue” feature in SGP, starting from, I would hazard, SGP 4.3 (could be before, can’t recall), it has been years. The fact is that I have never been able to use the feature, because it always, without exception, results in a fatal bug. Each time it closes down completely, after clicking OK in the error dialog.

Here comes an error code screenshot. The relevant log file excerpt can be found below.

Mikael

[04/17/26 21:02:23.030][DEBUG][Unknown][NONE] Packaged log archive to C:\Users\mtafz\AppData\Local\SequenceGenerator\Temp\sgpro_log_archive_ffaa6bcc-9c81-4ce2-8688-ea8aa028171e.zip
[04/17/26 21:02:23.031][DEBUG][Unknown][NONE] Support request zip file at: C:\Users\mtafz\AppData\Local\SequenceGenerator\Temp\sgpro_log_archive_ffaa6bcc-9c81-4ce2-8688-ea8aa028171e.zip
[04/17/26 21:02:24.690][DEBUG][Unknown][NONE] File uploaded to DropBox: /04-17-2026/sgpro_log_archive_ffaa6bcc-9c81-4ce2-8688-ea8aa028171e.zip
[04/17/26 21:02:25.920][DEBUG][Unknown][NONE] File successfully shared at → : Dropbox
[04/17/26 21:02:26.185][DEBUG][Unknown][NONE] .NET Framework Version: 4.8
[04/17/26 21:02:31.549][DEBUG][Unknown][NONE] MakeSecureDiscourseApiCall failed! (Forbidden)
[04/17/26 21:02:31.554][DEBUG][Unknown][NONE] CreateNewTopic response => {“id”:0,“created_at”:“0001-01-01T00:00:00”,“topic_id”:0,“topic_slug”:null,“response_code”:403,“status”:"(Forbidden) "}

The auto forum part attempts to use your user’s credentials to make a post, and, from this post here it seems as though your user is not set up to do this. Have you seen this here that walks through how to configure your user to use this? Admittedly that is a terrible error on our part. Let me know if that resolves it though.

You can mostly skip the preamble and start here: