After recent windows update my paid for version of SGP has reverted to trial version.
How do I get it back ?
Thanks,
Dave
It depends on what version of SGPro you are using
Hi Ken using Version 3.0.0.7
Dave
So how do I restore my SGP Ken ?
Dave
Dave,
You’ll need to use the 3.2 release and the new licensing system. You should have received an email about this about a month ago when we changed licensing servers which contained your username and password for the new system.
Jared
Downloaded 3.2 and registration screen appears says trial version days left then disappears and nothing happens
Dave
It’s made a folder in program files x86 but it doesn’t appear in the list of installed programs
Dave
Do you have ASCOM 6.5 installed? If you were using SGPro 3.0 last, I can’t remember what version of ASCOM that required, but it was a while ago.
Yes I have ASCOM 6.5 installed, do you mean I have to install an older version of ASCOM ?
Can I have two different versions of ASCOM installed ? I thought if I installed a later version it removed the earlier one.
Dave
So how am I going to SGP V3.2.0613 working ?
Dave
We will need more information. Screenshots, logs, etc. It is not entirely sure what issue you are having. Did you claim you new activation code yet? What happens when you attempt to activate?
I have the new activation code but can’t get past the start screen to enter it.
I click on the desktop icon and the start screen flashes up for a few seconds with the green bar going along it then disappears and nothing else happens.
I’ve reinstalled latest ASCOM and SGP to no avail.
Can’t see how to attach anything on here
Dave
Ah, OK, I understand now. Can you confirm, in that “start screen” window that the version of SGPro you are starting is indeed 3.2 and not 3.0 or 3.1?
If it is 3.2, I will give you a special set of instructions to find logs without the aid of SGPro.
Yes 3.2.0613 something is working as every time I try to start it the number of trial days left is dropping.
There is a program folder but no logs in it.
Dave
Ok, you can find the SGPro log file in a directory similar to this (with your user name):
C:\Users\[your user name]\AppData\Local\SequenceGenerator
The AppData folder is hidden by default, but if you paste this into the file explorer location and add your user name, it will take you there without issue. Inside this folder, you will find several .log files that start with sgpro_logfile_. You can grab the most recent one and either paste it in here (because it is likely a short logfile) or email it to support@mainsequencesoftware.com
It doesn’t appear to have produced any new log files since the update the last one is from when trying to log on to the previous version.
Dave
[10/22/20 21:46:44.363][DEBUG] [Main Thread] Licensing: Machine ID found…
[10/22/20 21:46:44.378][DEBUG] [Main Thread] Checking for valid internet connection…
[10/22/20 21:46:44.548][DEBUG] [Main Thread] Valid internet connection detected…
[10/22/20 21:46:45.564][DEBUG] [Main Thread] Error in MakeSecureLicenseCall: Padding is invalid and cannot be removed.
[10/22/20 21:46:45.564][DEBUG] [Main Thread] Error getting licenses! Padding is invalid and cannot be removed.
[10/22/20 21:46:45.564][DEBUG] [Main Thread] Licensing: Request for licenses failed, looking for cookie…
[10/22/20 21:46:45.618][DEBUG] [Main Thread] Licensing: Cookie found…
[10/22/20 21:46:45.618][DEBUG] [Main Thread] Licensing: Applying licenses…
[10/22/20 21:46:45.618][DEBUG] [Main Thread] Licensing: Licenses applied…
[10/22/20 21:52:12.906][DEBUG] [Unknown] Error in MakeSecureLicenseCall: Padding is invalid and cannot be removed.
[10/22/20 21:59:35.188][DEBUG] [Unknown] Error in MakeSecureLicenseCall: Padding is invalid and cannot be removed.
[10/22/20 22:00:28.579][DEBUG] [Main Thread] SGLite free license…
[10/22/20 22:00:29.485][DEBUG] [Main Thread] Error loading notification settings! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\notifications.sgd’.
[10/22/20 22:00:29.488][DEBUG] [Main Thread] Error loading GNS endpoint settings! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\gnsSettings.sgd’.
[10/22/20 22:00:29.489][DEBUG] [Main Thread] Error loading email endpoint addresses! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\1-emailEndpointAddresses.sgd’.
[10/22/20 22:00:29.489][DEBUG] [Main Thread] Error loading email endpoint addresses! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\2-emailEndpointAddresses.sgd’.
[10/22/20 22:00:29.490][DEBUG] [Main Thread] Error loading email endpoint addresses! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\3-emailEndpointAddresses.sgd’.
[10/22/20 22:00:29.490][DEBUG] [Main Thread] Error loading text file endpoint data! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\1-textFileEndpointSettings.sgd’.
[10/22/20 22:00:29.490][DEBUG] [Main Thread] Error loading text file endpoint data! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\2-textFileEndpointSettings.sgd’.
[10/22/20 22:00:29.490][DEBUG] [Main Thread] Error loading text file endpoint data! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\3-textFileEndpointSettings.sgd’.
[10/22/20 22:00:29.629][DEBUG] [Main Thread] ===== S E Q U E N C E G E N E R A T O R (v3.0.0.7) =====
[10/22/20 22:00:29.792][DEBUG] [Main Thread] OS: Microsoft Windows 10 Home
[10/22/20 22:00:30.048][DEBUG] [Focuser Thread] Entering Fouser message dispatch loop…
[10/22/20 22:00:30.048][DEBUG] [Filter Wheel Thread] Entering Filter Wheel message dispatch loop…
[10/22/20 22:00:30.049][DEBUG] [TEC Thread] Entering TEC message dispatch loop…
[10/22/20 22:00:30.049][DEBUG] [Rotator Thread] Entering Rotator message dispatch loop…
[10/22/20 22:00:30.049][DEBUG] [Safety Thread] Starting safety monitor…
[10/22/20 22:00:30.049][DEBUG] [Auto Guider Error Thread] Entering Auto Guider message dispatch loop…
[10/22/20 22:00:30.049][DEBUG] [Auto Guider Thread] Entering Auto Guider message dispatch loop…
[10/22/20 22:00:30.050][DEBUG] [Camera Thread] Entering camera message dispatch loop…
[10/22/20 22:00:30.051][DEBUG] [Environment Device Thread] Starting environment device monitor…
[10/22/20 22:00:30.064][DEBUG] [Dome Thread] Entering Dome message dispatch loop…
[10/22/20 22:00:30.064][DEBUG] [Telescope Thread] Entering Telescope message dispatch loop…
[10/22/20 22:00:30.102][DEBUG] [Main Thread] GlobalExceptionHandler caught : Access to the path ‘C:\Users\eitdj\AppData’ is denied.
[10/22/20 22:00:30.102][DEBUG] [Main Thread] Runtime terminating: True
Found this one that refers to V3.2.0613
[10/22/20 22:37:28.946][DEBUG][Unknown][NONE] .NET Framework Version: 4.8
[10/22/20 22:37:29.134][DEBUG][Main Thread][NONE] No settings data found, initializing new settings…
[10/22/20 22:37:41.690][DEBUG][Main Thread][NONE] SGPro trial license…
[10/22/20 22:37:42.731][DEBUG][Main Thread][NONE] API successfully started on port 59590…
[10/22/20 22:37:42.731][DEBUG][Main Thread][NONE] Starting settings migration…
[10/22/20 22:37:42.735][DEBUG][Main Thread][NONE] Legacy settings prep…
[10/22/20 22:37:43.072][DEBUG][Main Thread][NONE] Legacy settings save…
[10/22/20 22:37:43.073][DEBUG][Main Thread][NONE] Begin migration…
[10/22/20 22:37:43.119][DEBUG][Main Thread][NONE] End migration…
[10/22/20 22:37:44.147][DEBUG][Main Thread][NONE] Error loading notification settings! Could not find file ‘C:\Users\DAVID T\AppData\Local\SequenceGenerator\Sequence Generator Pro\notifications.sgd’.
[10/22/20 22:37:44.153][DEBUG][Main Thread][NONE] ===== S E Q U E N C E G E N E R A T O R (v3.2.0.613) =====
[10/22/20 22:37:44.237][DEBUG][Main Thread][NONE] OS: Microsoft Windows 10 Home
[10/22/20 22:37:44.462][DEBUG][Auto Guider Error Thread][NONE] Entering Auto Guider message dispatch loop…
[10/22/20 22:37:44.463][DEBUG][Focuser Thread][NONE] Entering Fouser message dispatch loop…
[10/22/20 22:37:44.463][DEBUG][TEC Thread][NONE] Entering TEC message dispatch loop…
[10/22/20 22:37:44.463][DEBUG][Filter Wheel Thread][NONE] Entering Filter Wheel message dispatch loop…
[10/22/20 22:37:44.464][DEBUG][Camera Thread][NONE] Entering camera message dispatch loop…
[10/22/20 22:37:44.464][DEBUG][Safety Thread][NONE] Starting safety monitor…
[10/22/20 22:37:44.464][DEBUG][Rotator Thread][NONE] Entering Rotator message dispatch loop…
[10/22/20 22:37:44.464][DEBUG][Auto Guider Thread][NONE] Entering Auto Guider message dispatch loop…
[10/22/20 22:37:44.464][DEBUG][Dome Thread][NONE] Entering Dome message dispatch loop…
[10/22/20 22:37:44.465][DEBUG][Environment Device Thread][NONE] Starting environment device monitor…
[10/22/20 22:37:44.469][DEBUG][Telescope Thread][NONE] Entering Telescope message dispatch loop…
[10/22/20 22:37:44.508][DEBUG][Main Thread][NONE] Application level exception! : Access to the path ‘C:\Users\eitdj\AppData’ is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.Directory.InternalCreateDirectory(String fullPath, String path, Object dirSecurityObj, Boolean checkHost)
at System.IO.Directory.InternalCreateDirectoryHelper(String path, Boolean checkHost)
at System.IO.Directory.CreateDirectory(String path)
at te.pz(rh A_0, Boolean A_1)
at te…ctor(rh A_0, Boolean A_1)
at tp.a(String A_0)
Oh, I see… ya, that is a problem for SGPro. For some reason, your machine has denied access to the place where SGPro writes and reads settings (for the current windows user eitdj). You will need to adjust permissions on that folder with a Windows Admin account. Right click on the C:\Users\eitdj\AppData folder and click Properties. Then click on the Security tab along the top. Click on the eitdj account in the top list control and make sure that user has full access to the AppData folder. Here is a screenshot of mine:
Please note that, “Run SGPro as Administrator” will probably work to get SGPro started, but it is not a viable fix as it affects SGPro’s ability to communicate with other applications.
Checked mine looks the same with all boxes ticked
Dave
It should say David T not eitdjt
Dave