SPG will crash when connecting EOS-1Dsmk3

Sequence Generator SGPro Support
1

1.chose EOS camera

2.deside data type to FITS

3.toggle power-on switch in the Equipment chooser

4.them alart will apear can’t go-on to shut down.

That’s all.

PC is HP Elitebook 8570p i7 64 bit win10 21H2

16G memory 598G free area on SSD c drive

Link to Logs

Approx time of issue: 2022/01/02 0:42

Useful Info

OS: Microsoft Windows 10 Pro
Ver: 4.1.0.724 (64-bit)
.NET: 4.8
ASCOM: 6.5.1.3234

2

I dont see any attempt to connect to a camera in those logs. Are you certain they are the correct ones? Keep in mind that because SGPro is crashing, your process to reproduce the issue and find the logs will be

  • Start SGPro
  • Attempt to connect to Canon
  • SGPro crashes
  • Restart SGPro
  • Open report issue tool
  • Choose the last log and not the “current session” log.
3
  • Start SGPro-------done
  • Attempt to connect to Canon-------done
  • SGPro crashes-------yes
  • Restart SGPro--------yes
  • Open report issue tool-------done
  • Choose the last log and not the “current session” log.-----I’ll try one more
4

Is it O.K.?

Link to Logs

Useful Info

OS: Microsoft Windows 10 Pro
Ver: 4.1.0.725 (64-bit)
.NET: 4.8
ASCOM: 6.5.1.3234

5

Maybe this log file.

I could not see Time and Option ‘box’ by covering the text '(or the first occurance) what was writing.

and, looks it must be checked ‘current Session’ which is not crashed.

Link to Logs

Useful Info

OS: Microsoft Windows 10 Pro
Ver: 4.1.0.725 (64-bit)
.NET: 4.8
ASCOM: 6.5.1.3234

6

Hmm. I cant find anything that shows the camera connecting… For this step that you describe, can you tell me what the alert reads?

7

It appears in Japanes .
saying,

"Squence Generator had stopped.
This program could not work because of a trouble.It will be shut down.
In case of Windows could find the solution, you’ll be notified. "

SPG crash
SPG crash1752×1080 389 KB

8

It may be the conflict with EOS Utility, though if uninstalled it, my EOS show ‘busy’ and can’t connect with PC.

Ordinary, If connecting EOS to PC. EOS Utility will rise up automatically, and build up PC connection. I can shut down EOS Utility, though EOS is still connecting with PC. then any program can connect with EOS. At least, SGP 3 has no problem for this.

9

So SGPro 3 works fine? I wonder if this is maybe a 32 / 64 bit problem. Would you mind checking if the SGPro 4 32-bit version exhibits the same issue?

10

O.K.

I’ll try tomorrow.

11

Hi, I installed Sequence Generator 4.1.0.726 (32-bit)
and tried
It worked fine without trouble, both preview and event progress.

12

Hm, ok, Thanks for trying. We’ll see if we can get a digic 3 camera to test with 64-bit.