Unable to configure Pinpoint

Sequence Generator Plate Solving
1

Dear All.

I recently bought SGP, very impressive. I am in the configuration phase, and I am not able to configure Pinpoint in the control panel. I have the full pinpoint version (not LE). Each time I choose “Pinpoint” in the “Plate Solver Interface” of the control panel, I have the error message “Error creating Plate Solver Pinpoint”.

Any idea to help?

Thank you, Philip

2

That just means that Pinpoint is either:

  • Not registered in what Windows calls the “Global Assembly Cache” and so SGPro cannot access it. This can usually be solved by uninstall / reinstall.
  • Pinpoint is installed, but not licensed. You can check your Pinpoint license status by opening Visual PinPoint on the machine and see what it thinks about your license status.
3

Thank you very much for the quick comments. I checked and the licence has to be renewed for support and upgrades but Pinpoint should be functional, it is working perfectly on MaximDL. I have now paid the license renewal and wait for the new key, probably Monday. If this does not work, I will go through the uninstall/reinstall procedure.

I keep you informed

4

Dear Ken.

I have:

  • Renewed the Pinpoint Licence,
  • Upgraded Pinpoint to V7
  • Uninstalled / reinstalled Pinpoint V7
  • Uninstalled / reinstalled SGP
  • Restarted the computer
  • Indicated the right folder for the CSG11 catalog
  • I am under Windows 11

Unfortunately, the “Setting” button stays gray in the control panel.

I certainly miss something… any security system which may block somewhere?

Thank you for your help

5

Dear Ken.

I forgot to point out that I installed SGP on 3 computers and I have the same problem on the 3…

BR, Philip

6

Pinpoint is currently only supported on the 32bit version of SGP. I’m working to change this but that work hasn’t been completed yet.

Jared

7

Dear Jared.

I replaced my SGP 64bit by the 32bit, and it works. Thank you for the help.

I look forward for a futur updat to get back to a SGP 64bit.