Wait for meridian dialog displays and gets stuck

Hi,

I’ve had something strange happen several times: in a sequence, when arriving at the meridian, the “wait for meridian” dialog is displayed until it’s time, then gets stuck there. When I woke up hours later, I found the telescope about to hit the pillar because it continued tracking and no meridian flip done.

I couldn’t make the flip happen (button greyed out on count down), but I could abort sequence, then reset it, then start it again. Usually, when this happens, The “run end of sequence actions” dialog also gets stuck at the end of the night (after a restart of the sequence), but the actions are run.

I tried another system and both have the same issue after a clean reinstall of system and software. Both are dedicated systems. But it didn’t happen straight after the installation, it happened a while later.

Any idea?

Thanks.

[admin note: cleaned for readability]

Can you please share the entire log? We have implanted a tom of diagnostic information into them that really help us troubleshoot issues like this.

You can do this directly from the SGPro app itself. Further guidance here:
SGPro - Help

Hi Ken,

I didn’t know about that method. I haven’t used SGP in several years. I tried to forward via that method, but it’s failing with code -2.

Here is the log: https://astrophotoni.st/logs/sg_logfile_20240805214527.log

Thanks.

The upload eventually worked.

Link to Logs

https://www.dropbox.com/scl/fi/q3nj1r7h1nvjb9tbnpuxy/sgpro_log_archive_23c5eb18-ff88-4ed6-b8b6-60cdb05a8ab1.zip?rlkey=emcqm1xhnonhrtgjjekwrdoua&dl=0

Approx time of issue: 03:15

Useful Info

OS: Microsoft Windows 10 Pro
Ver: 4.4.0.1339 (32-bit)
.NET: 4.8
ASCOM: 6.6.2.4294

When you got back to the scope was the “Waiting for Meridian” dialog still up? It sounds like it was. I know you mentioned the “Attempt Flip Now” Dialog was grayed out but do you recall if it was still counting down seconds?

One thing to look at may be the time of your PC vs the time on your mount. They should be very close.

I did attempt this locally and everything seemed to work ok.

Thank you,
Jared

Jared,

I had the camera hit the mount while watching SGPro expecting a meridian flip that never happened until I forced it. Pondered. SGPro still had several minutes before flipping when the target was ten minutes past the meridian. Pondered again.

Wondered about the PC’s time and what SGPro uses to determine the time to flip. The PC sees the internet and therefore a time server only rarely, maybe four months prior. The mount started with a GPS receiver stuck in it so it had a good time.

Is there a way for the mount to update the PC’s internal clock?

Roy

I don’t think so. Most drivers support the PC updating the Mount’s clock.

Any recollection about what the “Attempt Flip Now” dialog said when the mount was past the meridian?

We can try adding some additional logging if this is a state that you get into with relative ease.

Thank you,
Jared

AFAIR the counter was frozen on a random value. It wasn’t counting.

The PC ant telescope time are the same.

I’ve been running the telescope since and it hasn’t happened again. So it happened to me I think 3 times on 2 computers in a fairly short time, then nothing since. It’s puzzling.

Well I’m glad it’s working but not thrilled when things “fix themselves”.

“Best guess” would be that SGP thought you were past the meridian and the mount thought that you were not. Can you set SGP to allow your mount to track a little farther past the meridian before the flip? Assuming you have enough buffer time before something touches the mount. Even a minute or two may help to ensure that both SGP and the mount are in agreement about the position of the meridian.

Jared

I’ve been waiting for this to happen again. It has with the same symptoms and effects: the countdown gets stuck, the mounts continues until it hits the pier.

So I created a completely new system in a virtual machine and did a fresh install of everything. It hasn’t happened once in that virtual machine. So I’m thinking the issue is with a DLL somewhere that sometimes gets stuck (though nothing is reported in the event viewer). A graphics driver maybe?

The problem doesn’t seem to be created by SGP, but could be a conjunction of factors.

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