Proper Sequence to launch SGP

General
1

Can someone advise me as to how to successfully launch SGP - I own a QSI mono 683 camera. The steps I believe are relevant are listed below - I need guidance on their proper sequencing

Boot up PC

launch SGP

Power up Imaging camera

Plug USB end into PC USB port

I know this sounds elementary but my experience is that I am not making the right connections. Also the camera options include both QSI camera ( 2 choices) and QSI CCD camera (2 choices) and internal filter wheel. I try to use Camera - CCd and Internal filter wheel with mixed results - thanks - Frank P

2

Personally, I do it differently i.e.

Boot PC

Power up and connect all other equipment, ensure windows recognises all equipment and installed all required drivers.

Then launch SGP

Hope this helps

Julian

3

What is happening when you try to connect? Any error messages or just “nothing”?

4

nothing happens!

5

Hmm. I don’t have any ideas off the top of my head. Can you recreate the issue and send us logs?

If you have a SGPro license, you can send us logs within SGPro:

If you’re in a trial, you’ll need to send them via email to support@mainsequencesoftware.com (please let us know if you do)

6

I do have a full license so I’ll give it a try - on travel starting today for about 2 weeks; when I return I’ll do it. Thanks Ken

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