Atik EFW3 and Pegasus Astro Ultimate Powerbox v2

[Eric_Davis]

Hello,
I live in the UK and have a remote telescope set up in Spain. It has an Atik EFW3 7 position filter wheel. I use Seqeunce Generator Pro to control the set up.
I was advised by the owner of the remote site that he uses a Pegasus Astro Ultimate Powerbox v2 which considerably simplified the cabling. So, I decided buy one also.
It was installed a few days ago.
However we have been having significant problems with the filter wheel. Before the Powerbox was installed, the filter wheel had performed flawlessly for over a year.
The problems are:-
The filter wheel, on start up, often does not move when commanded to do so in SGP. It sometimes says “Moving” in SGP but then stays at the Luminance filter which is in Position 1 on the filter wheel. If I close both SGP and disconnect the Powerbox and start again, it then sometimes (but not always) starts to accept instructions to move correctly for filters 1 to 5.
However, even when it is moving the filters correctly, filters 6 and 7 are inaccessible. It acts like they are not there at all.
The site owner has checked the cables and they are properly installed.
Can you please offer any advice on how to proceed. I do like the Powerbox concept and hope I can continue to use it.

Thanks

Eric

[Jared]

We’ll need logs to look into the issue:

How to report issues or ask for help

Hi folks, In order to expedite your requests for help, we politely ask that, before posting, you take a look through the help file to see if it answers your question. One is installed with every copy of SGPro and has search functionality. Finally take a look through the forum (using forum search) to see if others have experienced a similar problem. If you still can’t figure out how to resolve your issue, by all means, ask for help. Here’s how: As a general rule, when requesting help: Cre…

Also I’m not entirely sure how the PowerBox comes into play here as it should just be a hub. Was this working prior to adding the PowerBox?

Jared

[buzz]

Eric - you are not alone; there are some other folks with problems on the Atik EFW3

SGP Crashes and freezes so frequently it is unusable

I’ve been dealing with this problem for a month and have lost hours of imaging. SGP crashes during framing wizard, cooling, and heating. Also SGP hangs about every 5 frames on image downloading, event finished (when it is not), dithering, and on the 5 second delay I have set (to try to fix the problem and have since removed). When it hanges or freezes I cannot abort the sequence and I have to force quit the program which causes my camera to rapidly heat. It is to a point that the software unusab…

[Kinch]

Hi Eric. I use a PowerBox - V1 with absolutely no problems (SGP & EFW3). I note that the PowerBox V2 has USB3 outlets as well as USB2 - whereas mine only has USB2. I wonder if the problem is related to using a USB3 port (or perhaps a substandard USB3 cable in such port). EFW3 is USB2 as you know and theoretically USB3 is supposed to be backward compatible…but just maybe…not for the filter wheel? Just throwing that out as a possibility!