How to report issues or ask for help

Hi folks,

In order to expedite your requests for help, we politely ask that, before posting, you take a look through the help file to see if it answers your question. One is installed with every copy of SGPro and has search functionality. Finally take a look through the forum (using forum search) to see if others have experienced a similar problem.

If you still can’t figure out how to resolve your issue, by all means, ask for help. Here’s how:

As a general rule, when requesting help:

  • Create a new topic and file it under the category that best describes your issue. If you are having plate solve issues, use the “Plate Solve” category… if your category does not exist use the generic “Sequence Generator” category
  • In your post, include:
    • The general time of the incident… even giving us a range of an hour or so can save lots of time. Something like, “between 21:00 and 22:00” would be great.
    • A link to a log file showing the incident (failure). Help->Open Log File (for the current run). For a previous run, Help->Open Log Folder (SGPro saves logs for 2 weeks). This forum does not allow for attachment of large files so you will be responsible for hosting your own files ( is a great free service to take advantage of for this task). Please do not attempt to send snippets or portions of the log file! The only exception to this is if a message repeats itself hundreds or thousands of times… you can remove that part and make a note…
  • The SGF (sequence) file you were using when the incident occurred (if applicable)
  • If you are experiencing problems with auto focus, we will likely need “Auto Focus Packs” uploaded to somewhere like Dropbox to help. You can enable AFPacks here:
  • If you are having issues with plate solving, please be sure to include a link to an image that you are having trouble with (for SGPro camera plate solve images, you can right click the image and save it to disk).
  • A detailed description of the problem you are having (please try to identify the time of the incident). A detailed description, means providing a series of steps that fail for you.


  1. Open the sequence (the sgf you provided)
  2. Click on target settings for the “M42” target
  3. On the plate solve tools, open the file names"my.fits"
  4. Click “Solve” and notice how it fails


This may seem like a lot to ask for, but I can almost guarantee you it will take less time than 20 questions over the forum.

PinPoint / now failing
ASCOM and other issues
SGP hangs after guider settle
Meridian Flip not possible without Platesolving & PHD?
Constant failed plate solves with Pinpoint
Sequence fails to start
Canon Error Plate Solving
Frame and Focus Failure
Sgp wont plate solve
Framing Issue with
SGP - Exposures not starting
API for DSLR's
PHD2 Profiles failure with
SGP Freeze on Image Download
I'm having a time getting a sequence to run
Plate Solve Fails in Mosaic Wizard
Plate Solve 2 - Run Time error '6': Overflow
Filter Wheel Problem SBIG
Unable To Run SX Filter Wheel Full 7 Positions
Canon problems with beta
Blind solve fail
Difficulty connecting mount to SGP and PHD2?
Elbrus settings and FITS headers
SGP Will not startup
Problem with Platesolve2
Camera Timeout and Object reference not set issue
The Telescope is not capable of performing a meridian flip
Plate solve fail no reference image
EQMod and SGP and Hello!
Plate Solving Error
Canon 6D and fits
PHD2 settling issues, Observatory slaving magically gets unchecked and few propositions
PHD confusion
Sequence ended report but sequence has notbstarted
Cooling Error ASI 071
Canon DSLR compatability
SGP says meridian flip failed, but it didn't
Insert a sequence delay after meridian flip?
Plate solve running And getting back
Program Crashing when PHD starts to capture
Slew and centering
SGpro + PHD2
Cannot load frame & focus application
PHD Guiding is Restarted and Fails immediately after Step 4 Validation in Center on Scope Reference
Problem with centreing
How do you use plate solve to center your object?
Autoguider Settles takes inordinate amount of time
New to SGP - Help with Plate solving and Application freezing if solving fails
Which HFR reading is graphed in autofocus?
No flip when enabled
Error on Centering has grown significantly
Good Night System Question
Meridian flip early morning even if meridian is far away
Mount slews randomly after plate solve
Blueastro Stick Station, TEMPerHUM and stuff like this
Help with Trying to solve my Meridian Flip Issue
Plate Solve/Centering from mosaic Wizard
Meridian Flip Issue
MY SGP is down - Plate Solve Slowed Down or Hanging
Plate solve with SGP
Trouble connecting to SX USB Filter Wheel
Manual rotator and Frame Wizard
Stuck at "resuming the auto guider"
Mosaic Wizard Problem
MoonLite Focuser stopped working correctly after restarting computer
Having issues setting my camera up with sequence stacker
"Error attempting to capture image"
Mosaic centering will fail after meridian flip
Mosaic centering will fail after meridian flip
SGP stops working when using Mosaic feature
SGP won't save my new profiles
Resume issue after paused sequence
Telescope Module Not Active
SGP + AP Mach 1 repeatable issue
Autofocus and Filter Changes SBIG CFW8
Plate solve on image centre does not correctly wait for frame download if camera not at temperature
"Center here" is OK in DEC; Flipped for RA
PHD2 Guiding order of events?
Beta 14 and QSI filter wheel possible issue
First real session with SGP (pre-register)
New User First Sequence
SGP Sequence Crashes When on Sequence Creating Flats
Auto guider failed to recalibrate (Auto centre)
ST7 parallel and SGP?
PHD2 freezes after autofocus routine
SGP freezing at the end of the night's sequence
Flip Flat does not connect
Center on plate solve/goto fail at start of sequence into recovery
Image not downloaded in allotted time:Moravian G3 16200 camera:
SGP tries to flip before sequence
SGP GUI oddities
Cant connect QSI camera
Bug report: Auto focus is capturing frames while focuser is moving
Images not autosaving
Beta 3 timed sequence start not happening and focus issues
2.5.1 Plate solve works, but SGP doesn't get coordinates
Error on Centering has grown significantly
Does not react
Dec error increases when plate solving
Connecting QSI wsg camera without guider
Random slew after plate solve
Camera cooling issue Running sgp
Phd2 and Sgpro
Problems with focus control
ANSVR Sometimes Stuck on Validation Frame
Plate solving problem
SGP incorrectly ending sequence because 'Unsafe' when it is actually 'Safe'
Problems using pier flip option of SGP with 10Micron Mount
Manual Rotator not always working
Autofocus ran with wrong filter
Failed to connect mount Avalon Linear
Problems with local installation & plateSolve 2.29
Odd dithering behavior - preventing imaging
Strange error in Auto Center in
Hung up on download
Qhy9 with QHYCFW2-M crash with SGP
Cant connect SGP to PHD2
Issue with Nightscape 8300
SGP not parking scope before closing roof with SkyRoof
Flatman panel
Does not react
Fail to plate solve after meridian flip
Meridian Flip problem
Help getting SGP to slave/sync with a Foster Systems AstroMC dome
Mosiac rotation angle issue
Can't run an "Event"
Something wrong with DSLR RAW exposures
Downloading.... ASI1600 and SGP
Autofocus - bad HFR value
AutoFocus with 11" Celestron RASA w/ Atik One 9
Paramount nudge function and centering not working
QHY10 Control TEC - Imagen vertical
Run complete
Help for a Newbie! SGP suddenly refusing to initiate image capture- no Error Message
SGP Beta v2.6.0.1 / 2 Center & Rotate bug
.17 often crashes when saving default profile
Canon1000da connection problems
Bug report
ASI1600MM-Cool Problems: Error writing file and Slow Download speeds
Will Sequence run without telescope connection
SGP: - Autofocus with Catadiaptric and Crayford focuser question
Connection puzzle
Download Hangs
"Center here" seems disfunctional in v.
SBIG STL-11000M Camera & FW8-STL Filter Wheel Connection
SGP temp compansation focuser and more
Just can't do the Meridian Flip!
Little quirk with Environmental device build
First download
Can't Sync a SkyWatcher EQ6 (Same as Orion Atlas) Mount
Date Fit Failure
Meade LX200 not working with plate solving
First Night problems
Where am i going wrong
First Night problems
Focuser disconnects
Functions not supported
Trouble with Centering
Possible centering issue
Run-time error 76
CenterHere is failing
Delayed Sequence Start/Resume Triggers Immediate Plate Solve
Big problem with LACERTA MotorFocus Controller
Problem with browsing directory function
Beta - Autofocus issue: image too dark
Mount Parked or Not Tracking
Recovering from errors
Sequence aborts during mosaic and other issues
User Action Required Warning
No longer centering, window pops up then disappears
ASI1600 Fail to save image!
[BUG] ASI Camera selection is not saved
[BUG] ASI global offset setting
SGP issues with connecting telescope and target status
SG Pro Sequencer won't complete tasks or transfer frames
QHY9 and Cooling
Erased with +10 characters
Meridian Flip Failed at first step
SGPro will not connect to SBIG CFW-8
Dome Setup with SGP
Frame and Focus
Platesolve fails when starting Run Sequence
Things aint moving
Auto guiding with SX AO
Error capturing during frame and focus!
Stuck downloading image
SGP lost contact with PhD
Help with sequence recovery
Files will not download
PlateSolve2 "unable to read file" problem again
Why is settling time not respected?
Multiple Connection Issues
Run Sequence Without Plate Solving
The Flip option not running
Cannot connect Vixen SXD to SGP Pro
D7100 crahses sgp
D7100 crahses sgp
Things I can’t get SGP PRO to do
Asi 174MM cooled ,LXD55 / Autostar497/8 in astrograph haven't ran a sequence yet
Why does SGPro disconnect when APT doesn't?
Help - please PHD and SGP
SGP Hangs/Freezes
Error Capturing Frame and Focus in Simulation
SLAVING - stops/sleeps with new dome firmware
SLAVING - stops/sleeps with new dome firmware
Plate solving stuck
Ieq45 - Mount parked or not tracking
Two Targets - Second Target Not Started After First Target Ends/Fails
EqMod Crashing SGP
SGP incorrectly ending sequence because 'Unsafe' when it is actually 'Safe'
Issues SGP 3 with Gemini Snapcap cover/flatbox
Aborting Autofocus Bug
Telescope is parked, or not tracking warning
Sequence Generator Beta Issues
Sequence Generator Beta Issues
Pause Causes End of Sequence
Recovery, Auto-Center Do-Loop
APPM/SGP Plate Solve Fail
No Sequence Execution
Wont plate solve Pacman nebula
Sequence ended after 10 frames
I often see this error - help!? DragDrop registration
Meridian flip failure - idiot seeks help
Cant get 2nd session to start for doing 2 cameras
SGP v2.6.1.106 did not start sequence running
Autoguide after flip
Two possible bugs
Exposue Time jumps from hundreds to thousands of seconds
Help with SGPro
Problem notification/end Sequence whith disconnect mount
Solve and sync not syncing
AP900 won't slew
Crashes OOM
RoR control at end of sequence
AutoFocus Settings Tab
Camera Image Download Timeout
Exposure times in a sequence rounding?
A few issues
Mallincam DS16c Camera Connect Error
ASI1600 and the beta version
I'm having so much difficulty
SGP Freez after sequence, with manual focus :(
Cannot figure out what to do after autofocus
SGP Hangs if initial plate solve is too far off target and I continue
Orion Parsec 10100C ou 8300
Gain imaged at and Gain recorded in FITS Header differ
SGP and Plate solving
QSI Camera Disconnect on rewarm
Dome not opening/closing reliably in SGP
Beta Focus prompt then Sequence End Message
Strange Error Message
Improve downloading time
New problem with autofocus
Slew and Sync Problems with TSX and SGP
Just me or CEM60 Meridian Flip stop working with 457?
Sgp update error
New BETA Autofocus sytem
Error on startup
Strange results
Using SGP with Starizona Microtouch and Feathertoucch
Plate Solve Failure during AutoCentering
Meridian flip not working
Autofocus intermittent with Celestron Focus Motor (3.1 Beta)
Alnitak Flip-Flat, SGP Integration Issue
AutoFocus C14/Feathertouch/MicroTouch
QHYCFW3 via QHY163M 4 pin connection
Autofocus Issue with
ZWO EAF Being Rest to 0 on auto run
Program hangs on load opening a sequence
Camera angle adjustment issue in 387
Mouradian flip with plate solving
Sgp wont start up
SBIG Camera Error
SGPro Sudden focusing issues
Difficulty to connect SGP with Nikon Z6
SGP will not connect to my Nikon D800 DSLR
Meridian Flip Fail with Paramount MX+
Hanging while slewing
Exposure longer than 2 seconds is not loaded. Please, help (log file attached) Unhandled exception (hard crash)
Sequence freezes up between subframes
SGPro Can't work with Nikon D800 after hacker software
HELP - Black (no data) in FITS Images taken by sequence (others OK)
Only sequences of 'darks' or 'bias' will run
Sgpro plate solving ftach platesolve2 not working without internet
Sgpro, Altair 183m pro and SkyX having a nightmare
New Pegasus Focus Cube only goes from 934465 to 999999
ASI ERROR crashes program
Rogue solving
Atik 16200 Image Download Problem
Autofocus not happening on filter change
Pegasus Flatmaster
EQMOD Connection - 'Unknown' RA and DEC
SGP closes when activating the filter wheel
SBIG Camera Error
SGP 3.03.169 won't start in Windows 10
Slow startup
Compatibility with FLI CL1-10 filter wheel
Auto focus every frame , fault
SGPro Sudden focusing issues
Hangs on plate match
Error message after an event completed
Meridian flip - SGP vs Me
Script executing .EXE or .BAT
Different images when using same settings with my Canon DSLR
Gain : is this normal or a bug?
Cant get Plate Solver to work in Model Creator
ZWO EAF temp sensor not working
Platesolve fails to solve a previously solved image
Sgp no start without internet connection
ESATTO focuser not syncing with SGP
Autofocusing becomes unfocus with different filter
D5500 Live View and Sequence
SGP and FLI focuser connection problems
Order for sequence events..Plate solve first then autofucus
Plate Solve fails to send correct scale to solver
RBI pre-flash does not turn off on SBIG 16803
QHY 183 MM not connecting
Bad plate solve error correction after meridian flip
SGPro manual rotator ends up 90 degrees off
FLI Kepler 4040 problem with new NUC10i7
SGPro is unable to capture imagine while using API Guide
SG can not connect to NikonD850
THE sky and SPG not talking
Connecting to Atik Horizon II OSC camera
Atik EFW3 and Pegasus Astro Ultimate Powerbox v2
Conecting canon eos 4000d
Canon DSLR Connection Problem (80D)
Open SGP on Mac in Parallels
Good Night System not alerting on guiding failure
Auto focus using Astromechanics focuser
"Auto Center Failed!" Error Message
SGP minus internet
My Canon 6D Mark II will not connect to SGP
SGP stopped working - cannot access a disposed object. Object name:MDimageForm
Runtime error 76 path not found
Autofocus when shooting flats
Errors with plate solvers
Meridian flip while imaging
Plate Solve Fail after meridian flip
Center here fails
Auto focus issues
Sequence stops prematurely
Meridian flip cem60
SGP does not start
SGP passing wrong camera data to FITS
SGP won't sync plate solve with telescope
AF opens, moves once, hangs
Centering not working after changing telescope
Heart Nebula mosaic tile transition issue
Canon XSI ISO not saved in FITS header
Check the Real-Time number of the HFR Stars
Plate solving issue that likely needs a message to assist users
Moravian Xternal FW...filter change..during exposure
Error message 'Scope does not support meridian flip
Lost HFR with autofocus version 2.4
DSLR/mount conflict?
Autofocus problem
Canon 700d Exposure Issue
Problem with Nikon d7100
Auto center
Guiding problems after update
Meridian flip & Recovery Mode
Trouble reading temperature from Optec TCF-s3i
TEC control
SG seems to be applying darks
Mount parked and not tracking with zeq25
SGP and LX200 Protocol and errors during connecting
SG pro occational crash
Centering not working after changing telescope
SGP supports Moravian, MicroTouch, CGE, Lodestar, FWHM?
Can't connect with Nikon D4 or D3S cameras
Meridian Flip issue: "Time to pier flip: NA"
Feather touch motorfocus lags SGP extremely
I't must be something simple
Centre here won't solve, but solve and sync and blind sync do?
Lost HFR with autofocus version 2.4
Cannot get Rotation Assistant during Center on Target
G11 stops tracking rather than park
New Guy question about Plate Solving
Autofocus delay and equipment shut-down
New User and Freeze Ups
PHD2 receives error downloading after SGP stops and tries to start PHD2
Auto Focus not starting since Beta
Auto focus on resume checkbox
Autocenter failing
Plate solve image scale
Sequence stops every few frames
PlateSolve2 incorrect initialization
Assistance with centering object from previous night's session
Center Here & (can't get it to work)
Dome slews in opposite direction while plate solving
Starting event of multiple targets
HEQ5 Pro Connection Issues
Great V-curve, but out-of-focus image