How to report issues or ask for help

Hi folks,

In order to expedite your requests for help, we politely ask that, before posting, you take a look through the help file to see if it answers your question. One is installed with every copy of SGPro and has search functionality. Finally take a look through the forum (using forum search) to see if others have experienced a similar problem.

If you still can’t figure out how to resolve your issue, by all means, ask for help. Here’s how:

As a general rule, when requesting help:

  • Create a new topic and file it under the category that best describes your issue. If you are having plate solve issues, use the “Plate Solve” category… if your category does not exist use the generic “Sequence Generator” category
  • In your post, include:
    • The general time of the incident… even giving us a range of an hour or so can save lots of time. Something like, “between 21:00 and 22:00” would be great.
    • A link to a log file showing the incident (failure). Help->Open Log File (for the current run). For a previous run, Help->Open Log Folder (SGPro saves logs for 2 weeks). This forum does not allow for attachment of large files so you will be responsible for hosting your own files ( is a great free service to take advantage of for this task). Please do not attempt to send snippets or portions of the log file! The only exception to this is if a message repeats itself hundreds or thousands of times… you can remove that part and make a note…
  • The SGF (sequence) file you were using when the incident occurred (if applicable)
  • If you are experiencing problems with auto focus, we will likely need “Auto Focus Packs” uploaded to somewhere like Dropbox to help. You can enable AFPacks here:
  • If you are having issues with plate solving, please be sure to include a link to an image that you are having trouble with (for SGPro camera plate solve images, you can right click the image and save it to disk).
  • A detailed description of the problem you are having (please try to identify the time of the incident). A detailed description, means providing a series of steps that fail for you.


  1. Open the sequence (the sgf you provided)
  2. Click on target settings for the “M42” target
  3. On the plate solve tools, open the file names"my.fits"
  4. Click “Solve” and notice how it fails


This may seem like a lot to ask for, but I can almost guarantee you it will take less time than 20 questions over the forum.

ASCOM and other issues
SGP tries to flip before sequence
Beta 3 timed sequence start not happening and focus issues
SGP incorrectly ending sequence because 'Unsafe' when it is actually 'Safe'
Meridian Flip Failed at first step
QHY9 and Cooling
SGP issues with connecting telescope and target status
Problems with focus control
ASI1600 Fail to save image!
SGP - Exposures not starting
PHD2 freezes after autofocus routine
ST7 parallel and SGP?
User Action Required Warning
Sequence aborts during mosaic and other issues
Recovering from errors
Auto guider failed to recalibrate (Auto centre)
Canon Error Plate Solving
Slew and centering
Mount Parked or Not Tracking
Random slew after plate solve
Delayed Sequence Start/Resume Triggers Immediate Plate Solve
CenterHere is failing
Connecting QSI wsg camera without guider
Dec error increases when plate solving
Run-time error 76
Possible centering issue
Trouble with Centering
Functions not supported
Just can't do the Meridian Flip!
Can't Sync a SkyWatcher EQ6 (Same as Orion Atlas) Mount
Focuser disconnects
The Telescope is not capable of performing a meridian flip
First Night problems
First Night problems
Does not react
Meade LX200 not working with plate solving
Date Fit Failure
First download
Little quirk with Environmental device build
Error on Centering has grown significantly
SBIG STL-11000M Camera & FW8-STL Filter Wheel Connection
2.5.1 Plate solve works, but SGP doesn't get coordinates
Download Hangs
Connection puzzle
SGP: - Autofocus with Catadiaptric and Crayford focuser question
Cooling Error ASI 071
HEQ5 Pro Connection Issues
Trouble connecting to SX USB Filter Wheel
New User First Sequence
SGP won't save my new profiles
.17 often crashes when saving default profile
SGP Sequence Crashes When on Sequence Creating Flats
PHD2 Guiding order of events?
Mosaic Wizard Problem
API for DSLR's
Framing Issue with
Feather touch motorfocus lags SGP extremely
Plate solving issue that likely needs a message to assist users
Hung up on download
MoonLite Focuser stopped working correctly after restarting computer
Blueastro Stick Station, TEMPerHUM and stuff like this
Difficulty connecting mount to SGP and PHD2?
Meridian Flip issue: "Time to pier flip: NA"
Meridian flip & Recovery Mode
Check the Real-Time number of the HFR Stars
Different images when using same settings with my Canon DSLR
Gain : is this normal or a bug?
Cant get Plate Solver to work in Model Creator
ZWO EAF temp sensor not working
Platesolve fails to solve a previously solved image
Sgp no start without internet connection
ESATTO focuser not syncing with SGP
Autofocusing becomes unfocus with different filter
D5500 Live View and Sequence
SGP and FLI focuser connection problems
Order for sequence events..Plate solve first then autofucus
Plate Solve fails to send correct scale to solver
RBI pre-flash does not turn off on SBIG 16803
QHY 183 MM not connecting
Bad plate solve error correction after meridian flip
SGPro manual rotator ends up 90 degrees off
FLI Kepler 4040 problem with new NUC10i7
Bug report
SGPro is unable to capture imagine while using API Guide
SG can not connect to NikonD850
THE sky and SPG not talking
Connecting to Atik Horizon II OSC camera
Atik EFW3 and Pegasus Astro Ultimate Powerbox v2
ASI1600MM-Cool Problems: Error writing file and Slow Download speeds
Canon 6D and fits
Conecting canon eos 4000d
Canon DSLR Connection Problem (80D)
Open SGP on Mac in Parallels
Good Night System not alerting on guiding failure
Canon1000da connection problems
Auto focus using Astromechanics focuser
"Auto Center Failed!" Error Message
SGP minus internet
SGP Beta v2.6.0.1 / 2 Center & Rotate bug
My Canon 6D Mark II will not connect to SGP
Help for a Newbie! SGP suddenly refusing to initiate image capture- no Error Message
SGP stopped working - cannot access a disposed object. Object name:MDimageForm
Runtime error 76 path not found
Autofocus when shooting flats
Run complete
Errors with plate solvers
Meridian flip while imaging
Resume issue after paused sequence
Plate Solve Fail after meridian flip
Center here fails
Auto focus issues
QHY10 Control TEC - Imagen vertical
Paramount nudge function and centering not working
Sequence stops prematurely
Meridian flip cem60
SGP does not start
SGP passing wrong camera data to FITS
SGP won't sync plate solve with telescope
AutoFocus with 11" Celestron RASA w/ Atik One 9
AF opens, moves once, hangs
Heart Nebula mosaic tile transition issue
Downloading.... ASI1600 and SGP
QHY CFW3M not showing 7 positions in SGP
Sequence ended report but sequence has notbstarted
Images not autosaving
Suddenly I can't open most controls
ZWO ASI 1600 Pro Fails to save image to disk
Something wrong with DSLR RAW exposures
Can't run an "Event"
Mosiac rotation angle issue
Connection Canon EOS 850 D
Help getting SGP to slave/sync with a Foster Systems AstroMC dome
Bug report: Auto focus is capturing frames while focuser is moving
Meridian Flip problem
Issue with Nightscape 8300
Script executing .EXE or .BAT
Meridian flip - SGP vs Me
Error message after an event completed
Hangs on plate match
SGPro Sudden focusing issues
Auto focus every frame , fault
Meridian Flip Fail with Paramount MX+
SGPro Sudden focusing issues
SGP will not connect to my Nikon D800 DSLR
Difficulty to connect SGP with Nikon Z6
QSI Camera Disconnect on rewarm
QHYCFW3 via QHY163M 4 pin connection
AutoFocus C14/Feathertouch/MicroTouch
Alnitak Flip-Flat, SGP Integration Issue
New problem with autofocus
Help - please PHD and SGP
Compatibility with FLI CL1-10 filter wheel
Slow startup
SBIG Camera Error
SGP closes when activating the filter wheel
EQMOD Connection - 'Unknown' RA and DEC
SBIG Camera Error
Sgp wont start up
ZWO EAF Being Rest to 0 on auto run
Using SGP with Starizona Microtouch and Feathertoucch
Sgp update error
Just me or CEM60 Meridian Flip stop working with 457?
Strange Error Message
Autofocus - bad HFR value
SGP API Guider - can't connect
Does not react
Flatman panel
Plate Solve Failure during AutoCentering
Pegasus Flatmaster
Qhy9 with QHYCFW2-M crash with SGP
Strange error in Auto Center in
Mouradian flip with plate solving
Program hangs on load opening a sequence
Camera angle adjustment issue in 387
Autofocus Issue with
Autofocus intermittent with Celestron Focus Motor (3.1 Beta)
Error on startup
Meridian flip not working
New BETA Autofocus sytem
Slew and Sync Problems with TSX and SGP
Improve downloading time
Beta Focus prompt then Sequence End Message
Cant connect QSI camera
Dome not opening/closing reliably in SGP
SGP and Plate solving
Gain imaged at and Gain recorded in FITS Header differ
Orion Parsec 10100C ou 8300
SGP Hangs if initial plate solve is too far off target and I continue
ASI1600 and the beta version
Camera Image Download Timeout
Solve and sync not syncing
Meridian flip failure - idiot seeks help
Problems with local installation & plateSolve 2.29
Wont plate solve Pacman nebula
APPM/SGP Plate Solve Fail
Sequence Generator Beta Issues
Issues SGP 3 with Gemini Snapcap cover/flatbox
EqMod Crashing SGP
Two Targets - Second Target Not Started After First Target Ends/Fails
Ieq45 - Mount parked or not tracking
Run Sequence Without Plate Solving
Multiple Connection Issues
Blind solve fail
SGP Will not startup
Why is settling time not respected?
PlateSolve2 "unable to read file" problem again
Files will not download
Help with sequence recovery
Insert a sequence delay after meridian flip?
SGP lost contact with PhD
Canon DSLR compatability
Stuck downloading image
Auto guiding with SX AO
Platesolve fails when starting Run Sequence
[BUG] ASI global offset setting
[BUG] ASI Camera selection is not saved
Beta - Autofocus issue: image too dark
Big problem with LACERTA MotorFocus Controller
SGP not parking scope before closing roof with SkyRoof
Mount parked and not tracking with zeq25
Centering not working after changing telescope
SGP 3.03.169 won't start in Windows 10
Autofocus not happening on filter change
Atik 16200 Image Download Problem
Rogue solving
ASI ERROR crashes program
New Pegasus Focus Cube only goes from 934465 to 999999
Plate solve running And getting back
Sgpro, Altair 183m pro and SkyX having a nightmare
Sgpro plate solving ftach platesolve2 not working without internet
Only sequences of 'darks' or 'bias' will run
HELP - Black (no data) in FITS Images taken by sequence (others OK)
SGP GUI oddities
SGPro Can't work with Nikon D800 after hacker software
Sequence freezes up between subframes Unhandled exception (hard crash)
Frame and Focus Failure
Exposure longer than 2 seconds is not loaded. Please, help (log file attached)
Hanging while slewing
Failed to connect mount Avalon Linear
Autofocus ran with wrong filter
Manual Rotator not always working
Problems using pier flip option of SGP with 10Micron Mount
Cannot figure out what to do after autofocus
SGP Freez after sequence, with manual focus :(
I'm having so much difficulty
"Center here" is OK in DEC; Flipped for RA
Plate solve on image centre does not correctly wait for frame download if camera not at temperature
Problem with Platesolve2
Autofocus and Filter Changes SBIG CFW8
AP900 won't slew
Mallincam DS16c Camera Connect Error
Exposure times in a sequence rounding?
AutoFocus Settings Tab
RoR control at end of sequence
Crashes OOM
Problem notification/end Sequence whith disconnect mount
Exposue Time jumps from hundreds to thousands of seconds
Two possible bugs
SGP v2.6.1.106 did not start sequence running
Cant get 2nd session to start for doing 2 cameras
Image not downloaded in allotted time:Moravian G3 16200 camera:
I often see this error - help!? DragDrop registration
No Sequence Execution
Recovery, Auto-Center Do-Loop
Pause Causes End of Sequence
Erased with +10 characters
Telescope is parked, or not tracking warning
Center on plate solve/goto fail at start of sequence into recovery
Flip Flat does not connect
Aborting Autofocus Bug
SGP incorrectly ending sequence because 'Unsafe' when it is actually 'Safe'
Plate solving stuck
SLAVING - stops/sleeps with new dome firmware
Error Capturing Frame and Focus in Simulation
SGP Hangs/Freezes
SLAVING - stops/sleeps with new dome firmware
D7100 crahses sgp
D7100 crahses sgp
SGP Freeze on Image Download
Cannot connect Vixen SXD to SGP Pro
The Flip option not running
SGP freezing at the end of the night's sequence
Camera cooling issue Running sgp
Mosaic centering will fail after meridian flip
Mosaic centering will fail after meridian flip
"Error attempting to capture image"
Having issues setting my camera up with sequence stacker
Stuck at "resuming the auto guider"
Manual rotator and Frame Wizard
Plate solve with SGP - Plate Solve Slowed Down or Hanging
MY SGP is down
Meridian Flip Issue
Plate Solve/Centering from mosaic Wizard
Help with Trying to solve my Meridian Flip Issue
Mount slews randomly after plate solve
Meridian flip early morning even if meridian is far away
Good Night System Question
Error on Centering has grown significantly
No flip when enabled
Which HFR reading is graphed in autofocus?
New to SGP - Help with Plate solving and Application freezing if solving fails
How do you use plate solve to center your object?
Filter Wheel Problem SBIG
Problem with centreing
Meridian Flip not possible without Platesolving & PHD?
Great V-curve, but out-of-focus image
PHD Guiding is Restarted and Fails immediately after Step 4 Validation in Center on Scope Reference
PHD2 Profiles failure with
Starting event of multiple targets
Sequence fails to start
SGP says meridian flip failed, but it didn't
PHD confusion
PHD2 settling issues, Observatory slaving magically gets unchecked and few propositions
Dome slews in opposite direction while plate solving
Center Here & (can't get it to work)
Frame and Focus
Assistance with centering object from previous night's session
PlateSolve2 incorrect initialization
Sequence stops every few frames
Plate Solve 2 - Run Time error '6': Overflow
Plate solve image scale
Autocenter failing
Auto focus on resume checkbox
Auto Focus not starting since Beta
PinPoint / now failing
Unable To Run SX Filter Wheel Full 7 Positions
Cannot load frame & focus application
New User and Freeze Ups
Autofocus delay and equipment shut-down
Program Crashing when PHD starts to capture
New Guy question about Plate Solving
Lost HFR with autofocus version 2.4
Centre here won't solve, but solve and sync and blind sync do?
I't must be something simple
Plate Solving Error
SG pro occational crash
SGP and LX200 Protocol and errors during connecting
SG seems to be applying darks
TEC control
Trouble reading temperature from Optec TCF-s3i
Auto center
Problem with Nikon d7100
Canon 700d Exposure Issue
Autofocus problem
DSLR/mount conflict?
Constant failed plate solves with Pinpoint
Lost HFR with autofocus version 2.4
Error message 'Scope does not support meridian flip
Moravian Xternal FW...filter change..during exposure
Telescope Module Not Active
SGP + AP Mach 1 repeatable issue
Canon problems with beta
Beta 14 and QSI filter wheel possible issue
First real session with SGP (pre-register)
Canon XSI ISO not saved in FITS header
"Center here" seems disfunctional in v.
SGP temp compansation focuser and more
New error message after latest update
Centering progress window not showing
Plate Solve Fails in Mosaic Wizard
Dome Setup with SGP
Cannot get Rotation Assistant during Center on Target
Can't connect with Nikon D4 or D3S cameras
SGP stops working when using Mosaic feature