I had been using the trial version of SGP. Several days before my trial ran out, I paid for the full program. I received my “key” and followed the steps as described in the E-Mail that came with the key. SGP worked fine after that. The note on the start up page that says how many days until the trial was over was gone indicating to me that I was now using the full paid for program. Due to weather etc., I hadn’t tried to use the program for a week or so. When I tried to open it today, it would not open. What do I need to do? I’d like to be up and running when the weather improves.
I considered doing that but am concerned that doing so might screw it up more. If I do uninstall and reinstall will I need a new key number? I’ll wit till I hear from Ken or Jared.
I found the help menu from my Windows Apps page. The license management page shows that my computer is registered. It doesn’t show a way to re-enter e-mail and/or password.The e-mail that I received thanking me for my purchase etc says the license are “ONE TIME USE ONLY” . Their caps, not mine.
I’m not as computer literate as some folks and I don’t fully understand how to do the things in that link. Besides its getting late and my brain ain’t functioning at 100%. I’ll try again tomorrow. I hope Ken or Jared will chime in also. Again thanks for your assistance.
As I was about to doze off for the night I remembered having a similar problem early on with the trial version. It seemed that my virus protection program (McAfee) had a dreaded update and was somehow causing SGP to not open. At that time I deleted SGP, turned off the virus protection, reloaded SGP, turned virus protection on, and SGP functioned properly. I will try that again today. Will I need to re-enter my full version license number? I don’t think I did with the trial version.
You could just try turning off McAfee and see if SGP will load. But I doubt that’s the problem. You won’t have to use the license number. If you can eventually start SGP you’ll just need to enter your username and password to register that computer as I described above.
Joel, I deleted SGP, turned off McAfee, reinstalled SGP, and still it will NOT open. I was in the process of doing this when I got your last message. I’m totally frustrated. Is there anyone I can speak with by phone to help resolve my issue??? Doing it on this forum only further frustrates me. Please help.
Can you describe what happens… even if it is nothing at all? Any error messages, windows that pop up or anything at all will helpful. We have not ever seen an issue where SGPro does not start and clearing settings did not help.
Hi Ken, Thanks for addressing my issue. When I double click the desktop icon, the “spinning ball” spins for a few seconds then disappears and nothing else happens.
Note that SGP trial and then full versions worked fine until the end of last week. When I tried to open it this week is when I could not open it.
OK… well here is the “nuclear option”… not sure what else to do. Sometimes settings files can become corrupted… like if SGPro crashes while saving them. This will cause you to lose SGPro settings, but not equipment or user profiles. If you are reading this via email and there are no images, make sure to visit this thread on the forum. Assumes Windows 10:
Open File Explorer and click the “View” tab on the top. Make sure “Hidden Items” is checked.
On the left pane of the explorer, click on the “C” drive listed under “This PC”
On the right pane double click the “Users” folder
Now double click on the folder with your account name
Double click on the folder named “AppData”
Double click the folder named “Local”
Double click the folder named “Main_Sequence_Software”. There will be at least one folder here with a really long name (e.g. Sequence_Generator.exe_Url_2dff3415srfp5gwdrczbmy0six421zpf)
Select all of these folders with the mouse or by hitting “Ctrl+A” on the keyboard.
Right click any of the selected folders and select “Delete”
Here is a screenshot of my folder location and the stuff inside it (those are the ones that need deleting):
At this point you should be able to close the file explorer and SGPro should start with no problems. If this doesn’t work, you can restore those files using the Windows Recycle Bin.
